This accessibility statement for the website www.kokokassa.fi was last updated on 29 December 2021. This accessibility statement is supplemented by the accessibility statement for eService.
The accessibility of the service has been assessed by a third-party expert organisation.
Digital service accessibility status
The site has been updated to conform to most accessibility requirements. This statement lists the areas in which possible non-conformances may still occur. If you notice any other non-conformances while using the service, you can report them to KOKO (see instructions below).
Inaccessible content and its deficiencies
According to the four basic principles of the WCAG standard, a website must be perceivable, operable, understandable and robust. The following are the deficiencies identified on the site, broken down by these principles.
1. Perceivable
Identified non-conformances have been addressed. No non-conformances in accordance with WCAG 2.1 Level AA.
2. Operable
Identified non-conformances have been addressed. No non-conformances in accordance with WCAG 2.1 Level AA.
3. Understandable
Identified non-conformances have been addressed. No non-conformances in accordance with WCAG 2.1 Level AA.
4. Robust
Identified non-conformances have been addressed. No non-conformances in accordance with WCAG 2.1 Level AA.
Other, not related to a single criterion listed above
Safari browser
Visitors may encounter accessibility issues on the Safari browser due to the browser’s lack of accessibility support. We recommend that visitors who use web accessibility features use some other browser to access the site.
High contrast dark mode and support for Firefox browser
Support for a high contrast dark mode is not included in WCAG 2.1 Level AA accessibility requirements. We recommend selecting a browser that supports the high contrast theme in Windows.
The Firefox browser currently has very limited support for accessibility features. For example, according to Mozilla’s support page, navigating the site with a keyboard requires changing the browser settings manually. For this reason, users may encounter accessibility issues with the Firefox browser.
Did you notice any defects in our website? Please help us to improve the accessibility by sending us feedback.
Via online form
Give us feedback via the contact form on our website or if you are already a member, via eService.
Via e-mail
You can send feedback by e-mail to [email protected].
In other way
We also support the users who are unable to access digital services. Our customer service answers your calls at +358 9 4763 7600 within the service times.
Supervisory authority
If you noticed any defects in our website, send your feedback to us in the KOKO fund. We will respond to feedback within two weeks. If you are not satisfied with our response or you do not receive a response within two weeks, please contact the Regional State Administrative Agency of Southern Finland. Its website offers information about how you can file a complaint and how it will be processed.
Contact details of the supervisory authority
Regional State Administrative Agency of Southern Finland
Supervisory unit for accessibility
www.saavutettavuusvaatimukset.fi (in Finnish)
saavutettavuus(at)avi.fi
Telephone, switchboard: +358 295 016 000